How NDIS works, how to navigate your way through it and how it will transform your life.

Get Ready

Start thinking about the changes you want to make in your life today.

You can check your eligibility in only a few minutes.

The NDIS will progressively roll out across Australia in the coming years. To see when it will hit your area, check our NDIS roll out map.

 Prepare, Prepare, Prepare

Once you are confirmed eligible by the NDIS Agency (NDIA) you’ll be contacted to start with your NDIS plan.

Feedback from NDIS participants in trial sites says to make sure you have a good think about what your goals are for your life before you meet your planner or local area co-ordinator. It should pay off if you start thinking about that now

Create Your NDIS Plan

You know what you want and now it’s time to plan for the big changes in your life.

The next step is to meet with an NDIS planner, in some states they will be called a local area co-coordinator. They will get in touch to work out with you the best way to meet, where to meet, and who you would like to be at the meeting. It’s a good idea to bring a friend, family member, carer or support worker along with you to any NDIS meeting.

There is no standard time or schedule for the planning process. You may need only one meeting or more, depending on your situation. Remember, the NDIS is about giving you choice and control.


The first meeting will lay the foundations for your plan – you can take stock of your current situation, what your goals are, and how you may reach them. The planner will work with you to fully develop your plan including supports, funding and timelines.

You then decide what works best for you in managing your plan. You can you manage it yourself, get assistance from another person or use the NDIS Agency (NDIA). Whatever gives you more choice and greater flexibility and ease. It’s about meeting your unique needs. So you decide how you want to put your plan into action.

Self management

One way to control your plan is known as self-management. Once your plan has been agreed you take full charge of some or all of the arrangements that have been included as your reasonable and necessary supports.

Some people with disability in Australia already self-manage their support plans. They like the flexibility, choice and control that comes with being directly responsible for being directly in charge of their own lives. The NDIA will help and advise you if you decide to self-manage. There are also peers support groups and non-government organisations that can support and advise you.

It’s important to recognise that self-management is not everyone’s ‘cup of tea’. Although there is relatively little ‘Red Tape’ to worry about you will have responsibilities to administer your plan and its support arrangements. It need not be too onerous but there is work to do and self-management will take up some of your time.

Give self-management some thought. Speak with other people with disability who have tried self-management or ask an NDIS planner to tell you more about it.

Reviewing your plan

Your NDIS plan is not a one-off event. You set your own review timetable so if your circumstances change, you can adjust your plan. Remember – the NDIS is about a lifelong commitment to meeting your needs now and in the future.

Choose Your Supports

You get to choose the supports you need that suit you.

Your plan will list a range of supports you need to live your life to the full. Some of your supports may be arranged through existing mainstream and or local community organisations. Some may be more specialised with expert knowledge and professional staff who have experience of working with people with disability.

The NDIS was established to give you the power to choose your own supports and service providers. You can do your own research on providers or get assistance from the NDIS agency (NDIA). You should also talk with other people with disability, family members or carers about what works or doesn’t work for them.

If you’re self-managing you can choose to employ your providers directly. If not, the NDIS agency will manage it all for you and those providers will all be registered to provide NDIS services and supports.

What you should consider when choosing supports

Here are some things to consider when choosing your service provider:

– Which of the providers in my area can offer the kinds of supports that I may need?

– Do the supports offered by any of the providers meet my personal needs and help me to achieve any of the goals I’ve set for myself?

– Will the provider work to support me as an individual with rights?

– How will the provider ensure I have choice and control over how its support me?

– Can the provider guarantee flexibility of support that fits my life?

– What skills and experience do their staff members have?

– Does the provider charge a fair price?

– What evidence can the provide show to me that it delivers high quality support?

– Does the provider have feedback and complaints systems that are independent of their service delivery systems?

– What do other people with disability or carers say about the quality of the support the provider delivers to them?

Support budgets

The NDIA has a price guide that it uses to calculate the amount of money you receive for supports based on your plan. The price lists are updated regularly.

Live Your Life

Find out how the NDIS has been transformed.

Your NDIS plan is a tool you can use to help meet your needs today and build a better life for the future.

You will see and review your plan before it is finalised by the NDIS agency (NDIA).

By this stage you will have spent significant time working through your future needs with the planner or local area co-ordinator and the people who support you.

With your plan in place, including the individualised funding support that is part of the plan, you can begin to use your plan to meet your needs.

But remember, your plan is not a one-off. If or when your needs change so can your plan change.

The NDIS is about giving people with disability more choice, flexibility and control over their reasonable and necessary support needs. Your plan helps you to achieve the life goals you have set for yourself, taking into account the interests of your family, carers and friends.

Most importantly you can concentrate on doing what you need to do instead of fighting for the right to be able to do it.

How It Works

Check your eligibility for the NDIS

Check you are eligible for individual support within the NDIS.

If you just want information or a referral you can also contact the NDIS Agency (NDIA) directly.

Start planning

Get ready to make your plan before you are asked to make your plan.

Think about what you want in life – now or in the future. Think about what kind of supports you may need to help you live better now and live better in the future.

Talk through with your family and any carers who already support you about what’s missing in your current supports, activities and plans, your quality of life.

Get a better idea of what you believe you need and what will work for you, your family and carers.

Work with a planner

Meet with your NDIS planner or local area coordinator to talk through your needs and the supports you need to meet them. It’s a good idea to bring someone with you to any NDIS meeting for support.

At your NDIS meetings you’ll talk about getting your plan into action, what supports and services you can access and if you need more information.

The planner will work through a plan with you. The planner is there to help you to get your plan into action.

Choose your supports

Choosing supports is about thinking carefully about what you need to live your life to the full.

It’s also important that you ask around and to speak to people in your networks about their experiences. New tools are being developed every day that provide reviews of services providers to help you choose those that best fit your needs.

Once you have your plan in place

Once you have your NDIS plan in place you can choose how the funds are managed.

You can choose to manage your plan yourself – which is called self-managing. The NDIA will help and advise you if you decide to self-manage. There are also peers support groups and non-government organisations that can support and advise you.

If you chose not to self manage your NDIS plan, the NDIA will liaise directly with providers to organise payments on your behalf. However you will still remain in control of which providers you select and when and how your supports are delivered.